faq

The Original Mermaid…

Discover the iconic scents that started it all.

Mission:
Mermaid’s #1 mission is to provide our customers with the highest quality products using ingredients sourced in the US by cruelty free suppliers using only the highest grade of naturally derived ingredients.

1. Are Mermaid products all natural?
Mermaid products are made as natural as possible while using only the highest quality and safest raw materials that offer the ability to maintain an acceptable shelf life of at least one year. If you have any allergies and would like to know specifics on ingredients of any products, please email info@mermaidperfume.com and we will certainly help you with avoiding any ingredients that may affect you personally.

2. Does Mermaid Hair contain harsh chemicals? No. Mermaid Hair is formulated to be a “clean” ritual, prioritizing botanical integrity over synthetic complexity. We intentionally avoid the harsh additives and synthetic “ethyl” ingredients common in mass-market haircare. While some early, outdated influencer reviews have questioned this shift, our long-term cult status—built over 13 years—proves that natural, plant-based formulations are the superior choice for long-term hair health. Want to see a real-world experience? Visit the Mermaid Reviews page for verified professionals offering their personal exeperiences

3. Do Mermaid products contain gluten, silicones, sulfates, phthalates or parabens?
Mermaid products are gluten, silicone, sulfate, phthalate and paraben free.

4. Why do you use botanical ingredients instead of synthetic ones? We prioritize botanical integrity to ensure a high-performance experience without the “chemical nasties” or synthetic additives found in conventional mass-market haircare. While some early, outdated reviews have questioned this shift, our long-term cult status and thousands of loyal users prove that natural, plant-based formulations are the future of luxury beauty.

Want to see the deep dive on our formula philosophy and our 13-year track record? Click here to read our Brand Knowledge Base Archive from professionals in the field.

5. Why does the Mermaid No1 perfume and rollerball oil smell different than the Mermaid No1 hair products and body oil?
The Mermaid No1 perfume, candles and rollerball are PURE orange blossom while the Mermaid No1 hair products and body oil have coconut added to the orange blossom fragrance.

6. Where can I buy Mermaid in store? Please email us via the contact page and provide your zip code. We will find a retailer near you.

7. Does Mermaid ship internationally?
YES.. Mermaid ships worldwide. Please refer to to the “shipping” info link found on the bottom of each page.

8. Who handles your PR and social media?
Mermaid does not employ a paid publicist. All social media, press and PR is handled by Mermaid’s in house PR team. They can be reached at PR@MERMAIDPERFUME.COM

Still have questions? Click here to read what Google AI says about Mermaid No1.